Contact Us
Thank you for visiting Methodist Medical Group online! There are several ways for you to contact us.
By Phone
Call the Methodist Medical Group administrative office at 309-672-5536. Or call the office of your choice directly.
By Mail
Our mailing address is:
Methodist Medical Group
Administrative Offices
120 NE Glen Oak Avenue, Suite 301
Peoria, IL 61603
USA
We want to hear from you...
We are committed to meeting the needs of our patients and their loved ones. If at any time you have a concern or dissatisfaction with the care received you are encouraged to discuss this with the staff providing care and/or the manager of that area. If your concern is not resolved, please contact our Patient Advocate at 309-671-8209 or ask any staff member to contact them on your behalf. You will receive a response within 24 hours after your call is received. You or your designated representative has the right to make a written or verbal request asking that The Methodist Medical Center of Illinois formally review your concern or objection about the quality or appropriateness of patient care.
In addition to filing a grievance with the hospital, the patient or their designated representative has a right to report a complaint to:
Illinois Department of Public Health's Central Complaint Registry at 1-800-252-4343 or write them at Illinois Department of Public Health, Office of Health Care Regulation, 525 W. Jefferson Street, 5th Floor, Springfield, IL 62761-0001.
Or:
Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Fax: 630-792-5636
Email: complaint@jcaho.org
The Joint Commission addresses all complaints that relate to quality-of-care issues within the scope of their standards. The Joint Commission does not address individual billing issues and payment disputes.
Additionally, the Patient Advocate's office appreciates hearing about your positive experiences and/or your suggestions and will communicate these to the appropriate individuals.